Welcome to our FAQ section! At AquaTrek Shop, we’re committed to making your diving gear shopping experience as smooth as a well-planned dive. Below you’ll find answers to common questions about our products, shipping, payments, and more.
About AquaTrek Shop
Who is AquaTrek Shop designed for?
Our shop caters to diving enthusiasts of all levels, from recreational divers preparing for weekend reef dives to professional divers equipping for expeditions. Whether you need blades for spearfishing, diving weight systems for perfect buoyancy, or logbooks to record your underwater adventures, we’ve got you covered.
What makes AquaTrek Shop different?
We combine specialist diving knowledge with global delivery expertise. Our product range focuses on essential diving equipment with careful attention to quality, while our shipping options are specifically designed for divers’ needs – whether you need gear quickly for an upcoming trip or are planning ahead for future dive seasons.
Product Questions
Do you sell complete diving sets?
While we don’t sell pre-packaged complete sets, our range includes all essential components from open heel fins and snorkel sets to baudriers and weights, allowing you to build your perfect kit. Our accessories like logbook covers and graduated lenses complete your diving experience.
How do I choose the right diving weight system?
Our diving weight systems are designed for different buoyancy needs. Consider your wetsuit thickness, body composition, and typical dive conditions. If you need specific advice, email our specialists at [email protected] – we’re happy to help you achieve perfect trim!
Shipping & Delivery
What shipping options are available?
We offer two diver-focused shipping methods:
1. Standard Shipping (10-15 business days):
– Uses premium carriers DHL or FedEx
– Flat rate of £12.95
– Ideal for upcoming dive trips
2. Free Shipping (15-25 business days):
– Uses EMS
– Free for orders over £50
– Perfect when planning ahead
1. Standard Shipping (10-15 business days):
– Uses premium carriers DHL or FedEx
– Flat rate of £12.95
– Ideal for upcoming dive trips
2. Free Shipping (15-25 business days):
– Uses EMS
– Free for orders over £50
– Perfect when planning ahead
Do you ship worldwide?
We proudly serve divers across the globe, though delivery to some remote locations and parts of Asia may be restricted. Our Bradford-based team works with top logistics providers to ensure your gear arrives as reliably as your dive buddy. Contact us for specific delivery information to your location.
Pro Tip: Order at least 3 weeks before your dive trip if using free shipping, or 2 weeks for standard shipping to ensure your gear arrives in time.
Payments & Accounts
What payment methods do you accept?
For a checkout as smooth as perfect buoyancy, we accept:
– Visa
– MasterCard
– JCB
– PayPal
– Visa
– MasterCard
– JCB
– PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are as secure as a properly fastened diving belt – we take the protection of your information as seriously as we take the quality of our diving equipment.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from receipt of your items. If any equipment doesn’t meet your expectations (though we’re confident it will), simply contact us to initiate a return. At AquaTrek Shop, we believe your focus should be on the dive, not worrying about your gear.
Can I exchange an item for a different size or model?
Certainly! Whether it’s blades that aren’t quite right or buckles that need adjusting, we’ll help facilitate exchanges within 15 days of receipt. Contact our customer service team at [email protected] and we’ll guide you through the process.
Remember: All returned items must be in original condition with tags attached, just as you’d maintain your diving gear after a dive.
Contact & Support
How can I contact AquaTrek Shop?
Our customer service team is ready to assist with any diving gear questions:
Email: [email protected]
Address: 5 Wilton St, Bradford, GB BD7Q 4CB
We typically respond within 24 hours – about as quickly as you’d want your dive weights to drop when you need to make an emergency ascent!
Email: [email protected]
Address: 5 Wilton St, Bradford, GB BD7Q 4CB
We typically respond within 24 hours – about as quickly as you’d want your dive weights to drop when you need to make an emergency ascent!
Didn’t find the answer you were looking for? Don’t hesitate to reach out – we’re as committed to your satisfaction as you are to your underwater adventures!