At AquaTrek Shop, we’re as committed to your satisfaction as you are to your underwater adventures. Whether you’re gearing up for a dive or just exploring our selection, we want your experience with us to be as smooth as the ocean on a calm day.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your diving equipment arrives safely and promptly.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Cost: £12.95
  • Free Shipping:
    • Available for orders over £50
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote locations may experience longer delivery times.

Returns & Exchanges

We understand that sometimes equipment needs to be returned or exchanged. Our policy is designed to be as straightforward as your pre-dive checklist.

Our Returns Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for return:

  • Items must be in original, unused condition
  • All original packaging and tags must be present
  • You must include the original receipt or proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Blades (sharpened or used)
  • Diving logbooks with personal entries
  • Logbook refills that have been written in
  • Open heel fins showing signs of wear
  • Snorkel sets that have been used in water

How to Return an Item

Returning your diving equipment is as easy as checking your regulator before a dive:

  1. Contact us within 15 days of receiving your order at [email protected] with your return request
  2. Pack your item securely in the original packaging
  3. Include your order number and reason for return
  4. Ship your return to:
    AquaTrek Shop Returns
    5 Wilton St, Bradford, GB BD7Q 4CB

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once your return is received and inspected (typically within 3-5 business days):

  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing time: 5-10 business days after we approve your return
  • Shipping costs: Original shipping fees are non-refundable

Exchanges

To exchange an item for a different size or product:

  1. Follow the standard return process above
  2. Clearly indicate you’d like an exchange and specify the replacement item
  3. We’ll ship your new item once we receive the original

For faster service, you may place a new order and return the original item separately.

Damaged or Defective Items

If your diving equipment arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover return shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear AquaTrek Shop Team,

I would like to return the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., Wrong Size, Defective, Changed Mind]

Please advise on the next steps for my return.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

If you have any questions about our shipping or returns policy, contact our customer service team with the same confidence you’d approach checking your diving gear:

At AquaTrek Shop, we’re here to ensure your diving adventures begin with the right equipment and complete peace of mind.