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Welcome to AquaTrek Shop! These Terms and Conditions govern your use of our website www.aquatrekshop.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. About AquaTrek Shop

AquaTrek Shop is a specialist retailer of high-quality diving equipment and accessories, serving diving enthusiasts worldwide (excluding some remote areas and parts of Asia). Our company is registered at 5 Wilton St, Bradford, GB BD7Q 4CB.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorised access to our systems or interfere with website security
  • Be responsible for all activities that occur under your account
  • Comply with all applicable laws and regulations regarding online purchases

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but colours may vary slightly due to monitor settings. All diving equipment is sold as described for recreational diving purposes unless otherwise specified.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Age Restrictions

Certain products (e.g., blades, weights) may have age restrictions. By purchasing these items, you confirm you meet all legal requirements.

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. We process orders within 1-2 business days (excluding weekends and holidays).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order.

4.4 Shipping

We offer two shipping options:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Note: Delivery times are estimates and may vary due to customs processing. We cannot ship to some remote areas and parts of Asia.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt for a full refund or exchange, provided:

  • Items are in original, unused condition
  • All original packaging and tags are present
  • You include the original receipt

5.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Blades (sharpened or used)
  • Diving logbooks with personal entries
  • Logbook refills that have been written in
  • Open heel fins showing signs of wear
  • Snorkel sets used in water

5.3 Return Process

To return an item:

  1. Contact us within 15 days at [email protected]
  2. Pack the item securely in original packaging
  3. Include your order number and reason for return
  4. Ship to: AquaTrek Shop Returns, 5 Wilton St, Bradford, GB BD7Q 4CB

Customers are responsible for return shipping costs unless the item is damaged or defective.

5.4 Refunds

Refunds are processed within 5-10 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Intellectual Property

All content on this website (text, graphics, logos, images) is the property of AquaTrek Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

7. Liability Limitations

7.1 Product Use

All diving equipment should be used according to manufacturer guidelines. AquaTrek Shop is not liable for:

  • Misuse of diving equipment
  • Injuries resulting from improper use
  • Failure to follow safety procedures

7.2 Website Use

We strive to keep our website available 24/7 but are not liable for temporary unavailability due to technical issues beyond our control.

7.3 Force Majeure

We are not liable for delays or failures in performance resulting from events beyond our reasonable control (natural disasters, wars, etc.).

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website.

11. Contact Us

For questions about these Terms, contact us with the same confidence you’d approach checking your diving gear:

Email: [email protected]
Postal Address: 5 Wilton St, Bradford, GB BD7Q 4CB

Thank you for choosing AquaTrek Shop for your diving adventures!